Risk Management

Claims Process

All potential Cyber Security coverage losses should be submitted to Nationwide using the normal claims procedures.

The Nationwide claim handler will make the initial contact with the customer and explain the claim process, including that an HSB claim representative will contact them, and investigate the claim on behalf of Nationwide, and request that the insured cooperate with HSB in all aspects of the investigation. The Nationwide claim handler will then refer the claim to HSB.

Within one business day of receiving the claim from Nationwide, the HSB claims representative will call the insured to document what occurred and determine next steps. If necessary, they will recommend and introduce subject matter experts to the insured and explain the coverages in detail.  The HSB claims representative will gather information from engaged subject matter experts or law enforcement as needed to complete the investigation.  

Once the investigation is complete, the HSB claim representative will advise the Nationwide claim handler of the investigation findings and coverage determination, including the amount of the recommended payment, if the loss is covered. Nationwide will issue all claim payments directly to the customer. The customer is responsible for payment of their subject matter experts..

If HSB determines that the claim is not a covered loss under the Cyber Security Coverage, the claim will be referred back to the Nationwide claim handler, along with a coverage denial recommendation letter issued to Nationwide, who will review the claim for any potential coverage under the underlying policy. The final claim disposition will be made by the Nationwide claim handler, who will then communicate the outcome to the customer both verbally and in writing.